Using this secure remote access software based on LogMeIn Resue, our Geeks can control your computer as if they were right there beside you. Using a variety of diagnostic software and techniques we can quickly get to the root of your problem so you can carry on with your day. Our technicians can assist with a variety of issues including-virus/malware removal, PC optimization, new PC setup, file backup and restore, e-mail, office and productivity software, multimedia applications, peripheral and accessory installation, home network setup
As a built-in Rescue feature, Calling Card lets your end users launch a remote support session from their desktop shortcut with a single click. Once it’s on the end user’s desktop, they’ll be able to kick off a remote support session and connect with your support technicians in seconds.
In this guide for Administrators and Technicians, we’ll walk you through every step of the process for your custom calling card set-up!
“LogMeIn Rescue has impacted our business in multiple ways, especially the ease of use. We were able to deploy the calling card on all of our enterprise devices, which allows our technicians to quickly and easily connect to any device. The result is that the calling card speeds up the recovery time and technician productivity, which has a tremendous impact on the organization and allows us to easily quantify value to our business.”
As a built-in Rescue feature, Calling Card lets your end users launch a remote support session from their desktop shortcut with a single click. All it takes is a simple one-time download and installation by individual users. Once it’s on their desktop, they’ll be able to kick off a remote support session and connect with support technicians in seconds.